Story Cottage memory care staff find deep fulfillment in helping residents and families transition to a supportive, homelike environment. High customer satisfaction scores reflect their dedication to quality care and meaningful moments.
What makes working at Story Cottage rewarding?
Kristin Cherry: Diane, tell me about your best part of this job. What do you like about it?
Diane Kohan: The best part of this position for me is being able to move residents into our setting. Perhaps they have had a bumpy road in the past, but being able to make the road ahead smooth for them with this disease process is incredibly rewarding. We’ve seen many families cry because they’re so elated. They don’t realize that memory care can be what it is at Story Cottage. That is my favorite part of the job, and I think it will always remain so. I’m very proud of what Story Cottage can accomplish, and I look forward to bringing that experience to more families in the future.
How does Story Cottage support families during transitions?
Kristin Cherry: And you do customer satisfaction surveys. Tell me about that—how has it gone?
Diane Kohan: We do, and our customer satisfaction scores are always wonderful—generally 96 to 98%. That’s something we don’t take lightly. We know satisfaction can fluctuate day to day, so we work very hard with families, residents, and vendors to ensure everyone is comfortable and confident in the care we provide.
Kristin Cherry: That’s great. Those are high scores!
“Being able to make the road ahead smooth for residents with this disease process is incredibly rewarding.”
— Diane Kohan, RN Executive Director
Frequently Asked Questions
What makes working at Story Cottage memory care rewarding?
Staff find fulfillment in helping residents and families transition to a supportive, homelike environment and witnessing the positive impact on their lives.
How does Story Cottage measure customer satisfaction?
Story Cottage conducts regular customer satisfaction surveys, consistently scoring between 96 and 98%.
How does Story Cottage support families during transitions?
The team works closely with families, residents, and vendors to ensure everyone is comfortable and confident in the care provided.
Kristin Cherry
About the Author
Kristin has over 30 years of experience in Independent Living, Assisted Living, and Memory Care, with advanced degrees in Gerontology, Family Services, and Counseling. She has held leadership roles including Executive Director, Regional Sales Manager, Divisional Sales Manager, and VP of Sales and Marketing for several large companies. Kristin is also a recognized speaker on senior care topics, presenting throughout the Midwest on Alzheimer’s Disease, Assisted Living vs. Nursing Homes, and Memory Care Programs.
She has received multiple awards, including the BGSU Gerontology Program Partnership Award and the Resident Director Best Practices Award, and has been recognized locally for her leadership in team development. Kristin is also President of the Indiana Kappa Delta Alumnae Association and actively consults with alumnae navigating senior care options for their loved ones.
Outside of work, Kristin and her husband, Dave, who have been married 33 years are dedicated Great Dane Rescue fosters, having fostered and placed nine dogs into loving homes. Kristin has a daughter, who just got married and works at Purdue. Follow her on LinkedIn.
